HOW TO ORDER

You can place an order with Outrigger Connection Australia by any of the following ways:

• Internet - Follow the instructions on the "Order Forms" pages.
• Phone - call us direct on 08 9581 4769 or 0428 468 884
• Email us at canoes@outriggerconnection.com.au

STEP 1 - Complete an email order
Select the order form you want and follow the instructions to complete an email order and send it in to us. Make sure you select the colours of your canoe and organise transport arrangements either with us or on your own.

So that your canoe can be placed onto our production schedule, a 50% deposit is also required. You can mail a cheque to us or funds can be directly transferred into our bank account
(this is the preferred method of payment):

Outrigger Connection Australia         
National Australia Bank,
348 Shute Harbour Rd, Airlie Beach
Branch No - 084 501      
Account No - 554 885 541      

If you are an international customer, you will need to approach your own bank to ensure the smooth transfer of funds into our account in Australian Dollars.
If ordering from overseas, please nominate (on the order form), your closest major international port to allow for efficient delivery.
On receipt of your order form and deposit, we will check your requests and if necessary, we will get in contact with you. If you desire signwriting or special artwork, we will call you once we are able to quote a final cost. 

STEP 3 - Waiting Period
Waiting period - Please be patient - We are very proud of our workmanship and your canoe will be made in the traditional handcrafted manner. For this reason, we quite often have a waiting list for our canoes. However, you are very important to us and we will always endeavour to be as fast as possible in filling your order. 
About one week before the completion of your canoe we will get in touch with you. At this point we like to discuss the transport arrangements with you and organise for the final payment of your account. If possible, please provide a fax number so that we are able to fax any freight or shipping documents to you directly, which will speed the process up. 
Once we have received your funds, we will ship your canoe. 

STEP 4 - Packing and Transport Details
Your canoe will be securely packed in the best quality materials. All craft are thoroughly checked for quality prior to being packed. You can collect it your self or nominate your own freight company to collect it and deliver it for you. We can also supply you with the contact details of some good freight companies.

Please unwrap and check your canoe before signing for its receipt. Very occasionally, small transit damage does occur. If this happens, inform the staff, who will complete the necessary documents for you. 
Please advise us in writing within 14 days if any minor transit damage has occurred. We will contact you and make arrangements to resolve any problems.

STEP 5 - Paddle!!
Finally and most importantly -
GO PADDLE, ENJOY AND RACE WELL !!!

STEP 6 - Send us some feedback
We would love you to send us some feedback or photos for our "Brag Book". 

Lastly, thank-you for choosing an Outrigger Connection product. Enjoy it!!!

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